Privacy Policy

Privacy Policy – The Original Cones®

Who We Are

The Original Cones® is responsible for the processing of your personal data as described in this privacy policy.

Company Information:
Address: Alexander Bellstraat 10, 3261 LX Oud-Beijerland, Netherlands
Chamber of Commerce (KvK) Number: 23075829
Email: socials@mountainhigh.nl
Website: theoriginalcones.com

What We Collect and Store

During your visit to our website, we collect the following information:

Viewed products: to show you products you have recently viewed.
Location, IP address, and browser type: to calculate taxes and shipping costs.
Shipping address: to estimate shipping before you place an order and to deliver your order.
Cookies: to keep track of your shopping cart while browsing our site.

When you make a purchase, we may ask you to provide the following information:

Name, billing address, shipping address, email address, phone number
Payment details
Optional account information such as username and password

Why We Process Your Data and Legal Basis

Purpose	Legal Basis
Process and ship orders	Performance of a contract
Process payments and prevent fraud	Performance of a contract
Manage your account	Performance of a contract
Legal and administrative obligations (retain for 7 years)	Legal obligation
Email marketing via Klaviyo	Consent
Fraud prevention and website optimization via Google Analytics	Legitimate interest
Respond to requests, complaints, and refunds	Legitimate interest

How Long We Keep Your Data

Order data: 7 years (for fiscal and administrative purposes)
Account data: as long as your account is active
Reviews: as long as they are relevant to our services

Who Within Our Team Has Access

Team members have access to the information you provide. Both administrators and store managers can access:

Order information: what was purchased, when, and where it should be shipped
Customer information: name, email address, billing and shipping information

This information is used to process orders, handle refunds, and support you.

Sharing Information with Third Parties

We share information with third parties who help us provide orders and store services. All parties have a data processing agreement in place:

GLS: physical shipping of your order
Sendcloud: shipping platform that processes name, address, and email for shipping labels and track & trace notifications
Klaviyo: personalized email communication (if consent is given; data may be processed outside the EU under SCCs)
Google Analytics: analyze and optimize website visits; anonymized where possible

Profiling

We use profiling for marketing purposes, such as segmenting customers based on purchase behavior via Klaviyo. No automated decisions with legal consequences are made.

Payments

Payments are processed through Mollie BV. Only necessary information, such as purchase amount and billing details, is shared. We do not store any payment information, such as credit card or bank account details.

Reviews

When you leave a review, your data is processed by the respective service provider (name, email address, and review content).

Cookies

We use cookies to improve your shopping experience:

Functional cookies: necessary for store functionality, such as shopping cart and login
Analytical cookies: Google Analytics, anonymized
Marketing cookies: via Klaviyo, if consent is given

You can adjust your cookie preferences via the cookie banner. Disabling cookies may affect website functionality.

Content from Other Websites

Our pages may include embedded content from other websites. These websites may collect data and set cookies according to their own policies.

Your Rights (GDPR)

You have the right to:

Access: request which data we process
Rectification: correct inaccurate data
Erasure: delete your data unless legally required
Object: to processing based on legitimate interest
Withdraw consent: for email marketing via the unsubscribe link
Data portability: export your personal data